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Day e-Message # 1 for August 21, 2002 Complaints.com received
the following consumer message on August 20, 2002: tucson, arizona august 19, 2002 marty isaac mr. isaac: i would advise you to immediately contact legal counsel concerning charges to credit card information obtained from a partner's site without the authorization of the cardholder. it is illegal to do so. i purchased flowers from 1800flowers.com. i was offered a coupon for $10 in return for allowing 1800flowers.com to trandfer my information to you. your illegal action results from the fact that you did NOT divulge that you would charge my credit card as a condition of providing the coupon. in a post-agreement notice, you state that i AUTHORIZED your site to charge my credit card. this is a patent falsehood. nowhere do you indicate that this is a requirment for the coupon until after one has "clicked" on the corresponding button. i authozied 1800flowers.com to charge flowers to my credit card. the only thing i authorized you was to have 1800flowers TRANSFER my information. in addition, pursuant to your agreement attached herein below, the transfer is for processing of the coupon, not for processing of a payment to your company. i NEVER authorized you to charge my credit card. your post-agreement terms state that you will AUTOMATICALLY charge my credit card unless you receive negative feedback from me. this is illegal. the fact that you will not process the charge for 3 months and only if you do not receive feedback from me stating that i am not "100% satisfied," does not change the result: this action is refered to as slamming and is completely illegal. i have copied 1800flowers on this message and will cease immediately to do business with that company. i will also provide information to the authorities on your business practices and that of 1800flowers.com. to this effect, i have copied the investigations department of the federal communications commission and the arizona attorney general's office. i also filed a formal complaint with the ftc, consumer protection agency, fbi nw3c and government internet fraud complaint center. i am also planning on contacting media, messageboards and any other means at my disposal to alert non-suspecting customers of your underhanded business practices. finally, you may NOT use my credit card or any other information you received from 1800flowers.com for any purpose whatsoever. rest assured that i will take immediate action if you do! remove me immediately from all your mailing lists. very sincerely, john m. wilson
---------------------------------------------------- --------------------- Check the box and click YES below to claim all your Travel Values Plus discounts... plus $10.00 Electronic Gift Certificate By checking the box and clicking YES, I have read, understand and agree to the offer details and authorize 1-800-FLOWERS.COM® to securely TRANSFER my name, address, email address, and credit card information to Travel Values Plus for benefit processing. I want my Travel Values
Plus discounts No thanks, please
take me back You'll get instructions on the next page so you can access the site for complete details and start saving today! Plus we'll send you a Membership Kit email. --------------------------------- ANNEX TWO: POST AGREEMENT NOTICE
Dear JOHN WILSON, As a member of our Travel Values Plus program, you can use your 50% Hotel Discount Card and all your Travel Values Plus benefits to easily save hundreds of dollars a year! Plus see below for instructions on how to get your $10.00 Electronic Gift Certificate for your next 1-800-FLOWERS.COM® purchase! You'll also receive
an email in a few minutes that is your Membership Kit. It will include
more information for you. Please print this page and your Membership Kit
email in case you need them for future reference. Also for your convenience,
answers to Frequently Asked Questions are on our Web site, or you can
email us with questions at customerservice@travelvaluesplus.com HOW TO USE YOUR 1-800-FLOWERS.COM® ELECTRONIC GIFT CERTIFICATE As a member of Travel Values Plus you get a $10.00 Electronic Gift Certificate good for your next purchase at 1-800-FLOWERS.COM® before 11/18/02. YOUR ELECTRONIC GIFT CERTIFICATE VALIDATION NUMBER: P0U2-46121-6437 Just select the gift(s) of your choice and proceed through the checkout process. Enter your Electronic Gift Certificate serial number during checkout. Please enter the serial number exactly as it is displayed above (include dashes and upper case letter if applicable). If your order exceeds the amount of your Electronic Gift Certificate, you must pay for the balance with a credit card. If your purchase is less than the amount of your Electronic Gift Certificate, then the remaining balance may be used during another visit to 1-800-FLOWERS.COM® using the same Electronic Gift Certificate number. All balances must be used before the expiration date on your Electronic Gift Certificate. Your $10.00 Electronic Gift Certificate is good for 30 days. This offer is non-transferable and limited to one per household. Your current Profile and contact information is listed here. If any of your information is incorrect or incomplete, you can update it now or anytime on your Member Profile page at the Travel Values Plus Web site by clicking here Travel Values Plus First Name: JOHN For your records, this confirms the offer details for your membership in Travel Values Plus: Enjoy your $10.00 Electronic Gift Certificate for your next 1-800-FLOWERS.COM® purchase, your 50% Hotel Discount Card for 3 months FREE plus all the money-saving benefits of Travel Values Plus, with our compliments through 11/18/02. It's a FREE Thank You Gift! IF YOU ARE 100% SATISFIED DURING YOUR TRIAL, DO NOTHING. All your Travel Values Plus discounts and protection WILL AUTOMATICALLY CONTINUE for a full year for just $6 a month billed annually and renew each year upon expiration at the then-current fee, billed by Travel Values Plus TO THE CREDIT CARD YOU AUTHORIZED (Visa, Last 4 digits: 4317). For your convenience Travel Values Plus will use the contact and credit card information you authorized for billing and benefit processing. You always have our Money Back Guarantee! If you are not completely satisfied during your trial or thereafter, simply call Travel Values Plus toll free at 1-800-890-4892 to cancel your benefits. If you cancel after your trial you will get a prorated refund of the annual fee. All the money you save is yours to keep! If you have any questions or comments, please click to contact customerservice@travelvaluesplus.com or call us toll free at 1-800-890-4892 (EST Monday - Friday 8:00 am to 11:00 pm, Saturday 9:00 am to 6:00 pm and Sunday 9:00 am to 5:00 pm). Welcome again and we're confident you'll enjoy the spectacular savings you get with our Travel Values Plus program. Sincerely, Marty Isaac
Welcome to Travel Values Plus! As a member of our Travel Values Plus program, you can easily save hundreds of dollars a year! Plus see below for instructions on how to get your Bonus $10.00 Electronic Gift Certificate for your next 1-800-FLOWERS.COM(R) purchase! This email is your Membership Kit and contains everything you need to access the Travel Values Plus site and start saving right away! Make sure to save it and print it in case you need it for future reference. Here's what you'll find in your Membership Kit email: **** Log-In Instructions Also for your convenience, answers to Frequently Asked Questions are on our Web site, or you can email us with questions at customerservice@travelvaluesplus.com ================================================== Just follow these simple steps to start saving: 1) Go to our Web site
by clicking here 2) Start saving money...
you can immediately use all your Travel Values Plus 3) The first time
you use your benefits you will be asked to verify your *** Note: If you click on links in this email you'll be automatically logged in to our site and will not have to enter your User ID or Password. If you type our Web site name in your Web browser, you'll need to enter your User ID and Password to login. Your User ID: jwilson@natlaw.com If any of the links in this email are not clickable, just cut and paste them into your Web browser address field. ================================================== You get all these money-saving benefits: **** 50% off Hotel Rates at over 5,000 leading hotels like participating Marriott, Hyatt, Ramada, Days Inn properties and more! If you haven't printed your card yet, you can print it at http://www.travelvaluesplus.com/enter.asp?a=23734333234303&b=13631303 **** 24-Hour Road & Tow Protection You need to register your vehicle to activate your protection and print out your Road & Tow protection card from the Web site. Just go to http://www.travelvaluesplus.com/enter.asp?a=23734333234303&b=13631303 **** Up to 25% off Alamo and National Car Rentals **** Airline Discount Certificates worth up to $500.00 for 5 qualifying airline flights a year plus more! You can print out your Car Rental Coupons and Airline Discount Certificates on the Travel Values Plus Web site any time 24 hours a day! ================================================== HOW TO USE YOUR 1-800-FLOWERS.COM(R) ELECTRONIC GIFT CERTIFICATE As a member of Travel Values Plus you get a $10.00 Electronic Gift Certificate good for your next purchase at 1-800-FLOWERS.COM(R) before 11/18/02. YOUR ELECTRONIC GIFT CERTIFICATE VALIDATION NUMBER: P0U2-46121-6437 Just select the gift(s) of your choice and proceed through the checkout process. Enter your Electronic Gift Certificate serial number during checkout. Please enter the serial number exactly as it is displayed above (include dashes and upper case letter if applicable). If your order exceeds the amount of your Electronic Gift Certificate, you must pay for the balance with a credit card. If your purchase is less than the amount of your Electronic Gift Certificate, then the remaining balance may be used during another visit to 1-800-FLOWERS.COM(R) using the same Electronic Gift Certificate number. All balances must be used before the expiration date on your Electronic Gift Certificate. Your $10.00 Electronic Gift Certificate is good for 30 days. This offer is non-transferable and limited to one per household. ================================================== If any of your Profile or Contact information is incorrect or incomplete, you can update it now or anytime on your Member Profile page at the Travel Values Plus Web site by clicking here http://www.travelvaluesplus.com/enter.asp?a=23734333234303&b=13631303 Note: This contact information is the information we received at the time you joined. If you've already changed your Profile information on your Member Profile page prior to reading this email, then you do not need to change it again. First Name: JOHN ================================================== For your records, this confirms the offer details for your membership in Travel Values Plus: Enjoy your $10.00 Electronic Gift Certificate for your next 1-800-FLOWERS.COM(R) purchase, your 50% Hotel Discount Card for 3 months plus all the money-saving benefits of Travel Values Plus, with our compliments through 11/18/02. It's a Thank You Gift! If you are completely satisfied during your trial, do nothing. All your Travel Values Plus discounts and protection will automatically continue for a full year for just $6 a month billed annually and renew each year upon expiration at the then-current fee, billed by Travel Values Plus to the credit card you authorized (Visa, Last 4 digits: 4317). For your convenience Travel Values Plus will use the contact and credit card information you authorized for billing and benefit processing. You always have our Guarantee! If you are not completely satisfied during your trial or thereafter, simply call Travel Values Plus at 1-800-890-4892 to cancel your benefits. If you cancel after your trial you will get a prorated refund of the annual fee. All the money you save is yours to keep! ================================================== If you have any questions or comments, please click this link to contact Travel Values Plus http://www.travelvaluesplus.com/contact.asp Or you can call us with any questions or comments at 1-800-890-4892 (EST Monday - Friday 8:00 am to 11:00 pm, Saturday 9:00 am to 6:00 pm and Sunday 9:00 am to 5:00 pm). Welcome again and we're confident you'll enjoy the spectacular savings you get with our Travel Values Plus program. Sincerely, Marty Isaac P.S. Review your valuable new travel benefits now... you can start saving money today! Just click on this link to login to Travel Values Plus http://www.travelvaluesplus.com/enter.asp?a=23734333234303&b=13631303 Only available to
residents of the U.S., Puerto Rico and the U.S. Virgin Islands. Terms
of Service apply. Travel Values Plus is owned and operated by webloyalty.com.
All trademarks and or copyrights are the property of their respective
owners, and unless otherwise noted, Travel Values Plus is not affiliated
with the respective owners. Travel Values Plus benefits cannot be
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